Chat for Help – not really

Standard

I was trying to find out if a local voucher site cobone.com had any vouchers for a “buy one get one” kinda deal recently….. couldn’t find a “search” area on their website…. But I did see a “click to chat” button…. Clicked it, and this is a copy/paste of our “help session” conversation (insert snarky tone here)….

Please wait for a site operator to respond.
You are now chatting with ‘Cobone – Ruby’
Your Issue ID for this chat is LTK12162036731X
Cobone – Ruby: Welcome to Cobone.com. How may I assist you today?
you: Hi, i am trying to search to see if Cobone has vouchers for Atlantis Palm Dolphin Encounters.
Debbie: I cannot locate a search function
Cobone – Ruby: we dont have search option
Debbie: Wow. OK. So how would I know if Cobone has a voucher offer for Atlantis Palm Dolphin Encounters?
Cobone – Ruby: you can navigate our site
Cobone – Ruby: we also send an email
Debbie: Ruby, does Cobone.com have any voucher offers for Atlantis Palm Dolphin Encounters?
Cobone – Ruby: w dont have for now
Cobone – Ruby: we might have it in the future
Debbie: thank you.
Cobone – Ruby: welcome
Cobone – Ruby: Thank you for chatting. Please contact us at anytime. Enjoy shopping at Cobone.com for the best deals and great savings
Chat session has been terminated by the site operator.

About DebbieT

I followed my husband to Dubai for a job. Then, I followed him to Bahrain for another job. I adore adventure and hate that wench on the WiiFit. Collecting experiences is my new hobby. I type and write just like I speak - fast with a lot of errors, and they don't trouble me at all. I have a very short attention span, am able to Google for something and not come up for air for hours, I am an encourager, a cheerleader, organizer and able to juggle multiple projects at once.

7 responses »

  1. I loved this part the most 🙂


    Cobone – Ruby: we dont have search option

    Debbie: Wow. OK. So how would I know if Cobone has a voucher offer for Atlantis Palm Dolphin Encounters?

    Cobone – Ruby: you can navigate our site

    • LOL…. Khalid, the whole conversation just made me laugh – in a previous life, I would have been frustrated or aggravated, but I’ve learned to temper all that with a huge amount of patience and a sense of humor. It was still pretty amazing to me that you couldn’t search through current offers for something specific – that just seems to be a *very* basic component of websites. But apparently not. *shrug* Hey, thanks for following along looking at things through my eyes!

  2. This did make me chuckle! I have had a similar encounter with a well-known tv provider when trying to find some information that just could not be searched for or found anywhere. The general tone was sort of ‘how-could-you-not-know-this-piece-of-information?’ which I found amusing as the information was not available!

    • LOL…. well, it’s something I’ve learned to find humor in as opposed to frustration or aggravation. But in retrospect, it made me smile, that’s why I recapped it here. Thanks for following along on my little adventure!

  3. This sounds ridiculously similar to a conversation I once had with a computer parts supplier based in Georgia. Pretty sure that George wasn’t his real name and Southern English was not his native language.

    • Uh, yeah…. I got that exact same feeling from Ruby. But am I crazy to think it’s a useful and helpful feature to have the dang search function on ANY website??? I mean, how do you FIND stuff?? Sheesh. Thanks for following along on our adventure.

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