Daily Archives: 13 May, 2013

Chat for Help – not really

Standard

I was trying to find out if a local voucher site cobone.com had any vouchers for a “buy one get one” kinda deal recently….. couldn’t find a “search” area on their website…. But I did see a “click to chat” button…. Clicked it, and this is a copy/paste of our “help session” conversation (insert snarky tone here)….

Please wait for a site operator to respond.
You are now chatting with ‘Cobone – Ruby’
Your Issue ID for this chat is LTK12162036731X
Cobone – Ruby: Welcome to Cobone.com. How may I assist you today?
you: Hi, i am trying to search to see if Cobone has vouchers for Atlantis Palm Dolphin Encounters.
Debbie: I cannot locate a search function
Cobone – Ruby: we dont have search option
Debbie: Wow. OK. So how would I know if Cobone has a voucher offer for Atlantis Palm Dolphin Encounters?
Cobone – Ruby: you can navigate our site
Cobone – Ruby: we also send an email
Debbie: Ruby, does Cobone.com have any voucher offers for Atlantis Palm Dolphin Encounters?
Cobone – Ruby: w dont have for now
Cobone – Ruby: we might have it in the future
Debbie: thank you.
Cobone – Ruby: welcome
Cobone – Ruby: Thank you for chatting. Please contact us at anytime. Enjoy shopping at Cobone.com for the best deals and great savings
Chat session has been terminated by the site operator.